Customer Support
SHIPPING AND TRACKING DETAILS
- Free (€0.00): Standard shipping 7–20 days. Valid for all collections.
- Premium (€6.50): Shipping 7–20 days with full insurance and priority WhatsApp support. Valid for all collections.
We do our best to deliver orders as quickly as possible. The tracking code is provided via email within a few days of order confirmation, as soon as the shipment has been processed.
ORDER TRACKING
The code received is not always immediately active. However, don't worry: after a few days you will be able to monitor your package. If the delivery times shown on the page look very long, rest assured your package will usually arrive sooner; the displayed times are often extended for procedural reasons.
CLICK HERE to track the package.
PAYMENT METHODS
You can shop on the Atalea website using:
- Debit and credit cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
When the purchase is complete, a message will confirm it and you’ll receive a confirmation email with your order details and number. Please contact us if you don’t receive it within 24 hours.
