Customer Support
SHIPPING AND TRACKING DETAILS
- Free (€0.00): Standard shipping 7–20 days. Valid for all collections.
- Premium (€6.50): Shipping 7–20 days with full insurance and priority WhatsApp support. Valid for all collections.
- Boutique DHL (€30.00): Order preparation 0-3 days, followed by DHL Express shipping 7-10 days. Valid only for the Boutique collection.
We do our best to deliver orders as quickly as possible. The tracking code is provided via email within a few days of order confirmation, as soon as the shipment has been processed.
ORDER TRACKING
The code received is not always immediately active. However, don't worry: after a few days you will be able to monitor your package. If the delivery times shown on the page look very long, rest assured your package will usually arrive sooner; the displayed times are often extended for procedural reasons.
CLICK HERE to track the package.
PAYMENT METHODS
You can shop on the Atalea website using:
- Debit and credit cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
When the purchase is complete, a message will confirm it and you’ll receive a confirmation email with your order details and number. Please contact us if you don’t receive it within 24 hours.
